Terms of use

1. Who we are

This website (dodolab.com.br) belongs to [to be defined], CNPJ [to be defined], located at [to be defined].

2. Use of the website

The website is for information and contact purposes. You agree to use it in good faith and not to:

• send illegal or offensive content, or content that infringes third-party rights;
• try to access restricted areas, interfere with the website or carry out attacks;
• use bots or automated means to send forms or messages in bulk;
• try to manipulate the AI assistant to obtain improper information or answers.

3. Artificial intelligence assistant

The assistant replies automatically, based on the website’s information, and may make mistakes. Its answers are for guidance only and do not constitute an offer, a commercial proposal or a commitment on price, timeline or conditions.

Prices, timelines and conditions are only valid when included in a formal proposal sent by our team.

4. Contracted services

Any contracted service is governed by the corresponding proposal and contract, which prevail over these terms.

5. DodoChat and BrokLink plans

DodoChat and BrokLink monthly plans are paid in advance: when signing up, the setup or onboarding and the first month are paid, and the service starts once the payment clears.

Plans have no minimum term and can be cancelled at any time, effective at the end of the paid month. Additional BrokLink mailboxes have a 12-month minimum term.

Paid months and one-time payments are not refunded, unless the service could not be provided for reasons attributable to DodoLab or where applicable law requires it.

Price changes do not apply in the middle of a paid period and are announced at least 30 days in advance.

6. Consumer rights

If you hire our services as a consumer, nothing in these terms limits the rights granted to you by Brazil's Consumer Protection Code (Law No. 8,078/1990). You can also contact the Procon of your state or the consumidor.gov.br platform.

7. Intellectual property

The text, design, illustrations, brand and other content on the website belong to [to be defined] or are used with permission. They may not be reproduced without prior authorization.

You may quote excerpts from blog articles, as long as you credit the source with a link to the original article.

8. Links to other websites

The website may include links to third-party websites. We are not responsible for their content or privacy policies.

9. Liability

The website content is general in nature and does not replace a specific analysis of your case. We work to keep the website available and up to date, but we don’t guarantee it will run without interruptions or errors.

10. Privacy

How we process your personal data is described in our privacy policy.

11. Changes to these terms

We may update these terms at any time. The date of the last update appears at the top of the page.

12. Governing law and jurisdiction

These terms are governed by the laws of Brasil. Any dispute will be resolved by the courts of [to be defined], without prejudice to consumer rights under applicable law.

Questions about these terms can be sent to info@dodolab.com.br.

See also: Privacy policy.